Privacy Policy

Last Updated: November 30, 2025

The Relentless Woman Foundation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Introduction

At The Relentless Woman Foundation, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website, purchase our products, or interact with our services.

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Make a purchase (digital books, physical books, or audio books)
  • Subscribe to our newsletter
  • Contact us for customer support
  • Participate in surveys or promotions

The personal information we collect may include:

  • Name: First name and last name
  • Email Address: Used for account communication, order confirmations, and support
  • Shipping Address: Required for physical book deliveries
  • Billing Address: Required for payment processing
  • Phone Number: Optional, used for shipping notifications and support
  • Account Credentials: Password (stored securely using encryption)

2.2 Payment Information

Important: We do not collect, store, or process your payment card details directly. All payment processing is handled entirely by Paystack, our third-party payment processor.

When you make a purchase, your payment information (credit card number, expiration date, CVV, etc.) is transmitted directly to Paystack through their secure payment gateway. Paystack processes your payment and handles all card data in accordance with their own privacy policy and security standards, including PCI DSS compliance.

We only receive confirmation of successful payments and basic transaction information (such as transaction ID, amount, and status) from Paystack to fulfill your order.

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP Address: Your device's internet protocol address
  • Browser Type: The type of web browser you use
  • Device Information: Information about your device (e.g., operating system, device type)
  • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
  • Referral Source: The website or source that referred you to our site
  • Date and Time: Timestamps of your visits and interactions

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Keep you logged into your account
  • Analyze website traffic and usage patterns
  • Improve our website functionality and user experience
  • Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process your purchases, send order confirmations, deliver digital products, and ship physical books to your address
  • Account Management: To create and manage your account, authenticate your identity, and provide access to your purchased content
  • Customer Support: To respond to your inquiries, provide technical support, and assist with any issues you may encounter
  • Communication: To send you important updates about your orders, account changes, and service-related announcements
  • Marketing (with consent): To send you newsletters, promotional materials, and information about new products and special offers (you can opt-out at any time)
  • Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Prevention: To detect, prevent, and address fraud, security issues, and other potentially prohibited or illegal activities
  • Purchase Records: To maintain records of your purchases for accounting, tax, and customer service purposes

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

  • Paystack: Payment processing (as described above)
  • Shipping Carriers: To deliver physical books to your address
  • Email Service Providers: To send transactional and marketing emails
  • Hosting Providers: To host and maintain our website
  • Analytics Services: To analyze website usage and improve our services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a legal process.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure password storage using industry-standard hashing algorithms
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure server infrastructure and hosting

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account Information: Retained while your account is active and for a reasonable period after account closure to comply with legal obligations and resolve disputes
  • Purchase Records: Retained for at least 7 years to comply with accounting and tax requirements
  • Customer Support Records: Retained for a reasonable period to provide ongoing support and improve our services
  • Marketing Data: Retained until you opt-out or request deletion

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

7.1 Access and Correction

You can access and update your account information at any time by logging into your account on our website. You can also contact us to request access to the personal information we hold about you.

7.2 Deletion

You have the right to request deletion of your personal information. To request deletion, please contact us at the email address provided below. Please note that:

  • We may retain certain information as required by law or for legitimate business purposes (e.g., purchase records for tax compliance)
  • Deleting your account will result in the loss of access to your purchased digital content
  • Some information may remain in our backup systems for a limited time

7.3 Opt-Out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Updating your account preferences
  • Contacting us directly

Note: You will continue to receive transactional emails related to your account and orders even if you opt-out of marketing communications.

7.4 Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, doing so may impact your ability to use certain features of our website.

8. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of third-party websites.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your information receives an adequate level of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Relentless Woman Foundation

Georgia, USA

Email: info@relentlesswoman.org

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Thank you for trusting The Relentless Woman Foundation with your personal information. We are committed to protecting your privacy and being transparent about our data practices.